Questions & answers

You ask. We answer.

Short, clear answers to the most common questions – from getting started to the QR menu to table reservations.

01

General

What momoscreen is, who can use it and how to reach us.

All features at a glance
What is momoscreen?

A digital menu for small businesses. You enter your products and prices once – then they appear in the QR menu on the table and on your screens. On top of that, you get special menus like a lunch menu, a printable menu, translation and table reservations. All free.

Who can use momoscreen?

Anyone who wants to show what they offer: café, bakery, takeaway, food truck, restaurant – but also hair salons, tattoo studios or yoga studios. You don't need to be a registered company.

I'm not good with technology. Can I manage it?

Yes. momoscreen is made for owners without tech skills. You enter products and prices like in a list and tap a few buttons. Guides help you get started, and every page of the app has answers to the most common questions.

Is momoscreen really free?

Yes. No subscription, no setup fee, no trial period and no hardware to buy. All features are included.

Why should I enter the name of my business?

Your name and logo appear at the top of your QR menu. That way guests know straight away they're in the right place – and they recognize your shop.

How do I change products and prices later?

On your phone: log in, tap the product, change it, save. The change appears everywhere automatically – in your QR menu and on all your screens.

I forgot my password. What now?

No problem. When signing in, tap “Forgot your password?” and enter your email address. You'll get an email with a link to set a new password.

How do I reach you?

By email at info@momoscreen.com. You'll also find the address on our contact page. When you're signed in, you can also reach us right in the app via chat.

02

QR menu

Your menu on your guests' phones – always up to date and in their language.

More about QR code menus
How do guests open the QR menu?

They point their phone camera at the QR code. Then your menu opens – no app. All guests need is internet on their phone.

Does my QR code change when I change my menu?

No. Your QR code always stays the same, no matter how often you change products or prices. Print it once and you're done.

Can I print the QR code?

Yes, that's exactly what it's for. Print it as often as you like and put it where it helps: on tables, at the counter, in the window. Tip: print it at least 3 × 3 cm and test it once with your own phone.

Can I print my menu too?

Yes. Under “Print menu”, your dishes become an A4 menu in the look of your QR menu, with a cover page and QR code. No retyping. Print it yourself or take the PDF to a copy shop. After a price change, just print it again.

Is the QR menu always up to date?

Yes. As soon as you save, guests see the new menu. If a guest already had the menu open, they reload the page or scan the QR code again.

How do guests switch the language?

At the top of the QR menu. There, each guest picks the language they want to read – from the languages you've chosen that are already translated.

How can I change the look?

You choose from 30 styles – classic, app-style or eye-catching – and from 40 color combinations. You can save your brand colors and apply them. momoscreen automatically checks that the text stays easy to read.

Can I label dishes as vegan or spicy?

Yes. There are small icons for vegan, vegetarian, organic, spicy (in three levels), gluten-free and new. They sit right next to the product.

What do I do when something is sold out?

Mark it as sold out with one tap. The product gets crossed out in the QR menu and on your screens. Later you switch it back on just as quickly. For special offers there's the promo price: the old price gets crossed out.

Can guests see my opening hours?

Yes. You enter your opening hours – up to three time slots per day, for example with a lunch break – plus closed days and holidays. At the bottom of the QR menu, guests also find your address with a link to the map and your phone number, which they can tap to call.

Does the QR code cost anything?

No. Not a cent – not even if you print it a lot.

03

Screens

Your menu on a TV, monitor or tablet – with the device you already have.

More about menu boards
Which screen do I need?

Any with a browser: smart TV, monitor or tablet. No browser on your TV? Then plug in a Fire TV Stick, Chromecast with Google TV, an Android TV box or a laptop via HDMI. You don't need any special hardware.

How does my menu get onto the screen?

Create a Menu Board in the app – that's your board for the screen. You get a link of its own. Open it in the browser, switch to full screen, done.

How many screens can I use?

As many as you like. Each Menu Board has its own link – for example one for the counter and one for the window. They all use the same products, so a price change applies everywhere.

How can I design the board?

Landscape with 1 area, 2 columns, 3 areas or 2×2; portrait with 1 or 2 areas. You choose from 50 styles, each with matching colors – or use your brand colors or your own. momoscreen checks that everything is easy to read and, in almost all styles, fits the text by itself so your products have room. If you like, the board also shows the QR code for your QR menu.

Can I show several boards taking turns?

Yes. Several Menu Boards take turns on one screen – with a slide or fade effect. You set how long each board stays on: 3 to 60 seconds.

Do I have to reload the screen after a change?

No. After you save, the screen picks up the change automatically. You don't need to reload anything as long as the browser stays open.

What happens if the internet goes down?

The screen keeps showing the menu that was loaded last. When the internet is back, it picks up your changes by itself. Don't reload the page while you're offline.

Can the screen show the menu in several languages?

The screen shows your menu in its original language. Translations are in the QR menu: there, each guest picks their language on their own phone.

What does it cost?

Nothing. You simply use your own screen.

04

Translation

Not all your guests speak the same language – and your menu doesn't have to either.

Choosing languages – step by step
Who translates my menu?

momoscreen translates automatically with AI. When you pick a new language, tap “Translate now” once after saving, and we translate your whole menu. After that, every change is translated automatically once you save. It costs nothing.

Which languages can I translate into?

You pick up to 3 languages: German, English, French, Italian, Spanish, Portuguese and Turkish.

Can I change the languages later?

Yes, any time in the settings under “Translations for guests”. After saving, tap “Translate now” in the note. Then your guests can choose the new language.

Do I have to tap “Translate” myself?

Only when you add a new language: then tap “Translate now” once after saving. New and changed texts are translated automatically once you save. If something is still missing afterwards, tap “Translate missing texts” on the “QR menu” page in the app. You can do that up to 3 times a day.

What happens to the translation when I change a product?

Once you save, we translate the new text automatically.

Will more languages be added?

Send us an email at info@momoscreen.com telling us which language you're missing. We're collecting requests.

05

Reservations

Guests book right from the QR menu. You reply with one tap.

More about table reservations
How do guests reserve a table?

In the QR menu, the guest taps “Reserve a table”. They pick the day, time and number of guests (1 to 20) and enter their name, phone number and email. Then they confirm their request by email.

Why does the guest have to confirm their email?

So nobody can book with a made-up address. Only when the guest clicks the link in their email does the request reach you. You never see unconfirmed requests.

How do I find out about a new request?

You get an email, and in momoscreen the bell shows a number. Tip: keep momoscreen open, for example on a tablet at the counter.

How do I accept or decline?

With one tap on “Confirm” or “Decline”. You pick short ready-made replies with one click – the guest gets them in their own language. If you say yes, they get a calendar entry and a link in case they need to cancel.

When can guests book?

Only during your opening hours, in 15-minute steps. Nobody can book on your closed days or holidays. You decide how long before closing the last reservation is possible.

A guest calls. Can I add them myself?

Yes. You add phone bookings and walk-in guests to the same list. You can also change reservations: if you move the day or time, the guest gets an email with the new details.

Can I turn reservations off again?

Yes, any time in the settings. Then the “Reserve a table” button disappears from your QR menu. Confirmed reservations are kept.

Do reservations cost anything?

No. They're included like all the other features – for you and for your guests.

Still have questions?

Send us an email – and yes, we really do reply.

Go to the contact page

Read enough?

Just give momoscreen a try. Your menu is ready in a few minutes – for free.

Start for free

No subscription · No setup fee · Works with any TV